Terms & Conditions

1. Website Packages

2. Timelines

Quoted delivery timeframes begin once:

• the required upfront payment has been made
• all required content, images, business details, and approvals have been received

If content, feedback, approvals, or required information are delayed, the project timeline will be extended accordingly.

3. Payment Terms

4. Hosting

Hosting is charged at:

• $47 per month, or
• $470 per year

Hosting includes:

• website hosting
• up to 2 minor edits per month

Minor edits mean small text or image updates only. Minor edits do not include redesigns, additional pages, new forms, layout changes, or extra functionality.

If hosting payments are not maintained, your website will be taken offline until the account is brought up to date.

Please note: Our standard packages do not provide backend access for users to make their own edits. If you require a website that you can edit yourself, please contact us about a custom package.

5. Smart Website Add-On

An optional Smart Website Add-On is available at:

• $197 per month

This includes:

• Full Blast IQ - Intelligent CRM (includes unlimited users)
• Web chat

This is an ongoing monthly service and remains active only while payments are up to date.

6. Revisions

Each package includes the number of revisions listed in that package.

A revision means reasonable changes to the draft within the original agreed scope. Revisions do not include a change of direction, additional pages, new functionality, or a full redesign.

Additional revision rounds are charged separately.

7. Client Responsibilities

To keep projects moving, the client must provide:

• accurate business information
• content and images where required
• branding assets where required
• prompt feedback and approvals

Delays in supplying content, approvals, or feedback may delay delivery and launch.

The client is responsible for ensuring they have the right to use any content, images, logos, or other materials provided to us.

8. Add-Ons

The following add-ons are available:

9. Post-Launch Updates

Post-launch updates are charged separately once included updates have been used.

10. Scope Changes

Any work outside the original package scope will be treated as additional work and charged separately.

This includes, but is not limited to:

• extra pages
• extra forms
• extra revision rounds
• post-launch updates
• rushed changes
• any request beyond the original agreed package

11. Launch

A website will only go live once:

• the project balance has been paid in full
• final approval has been given
• all required content and details have been supplied

If the client delays approval or required content, launch may be delayed.

12. On-Time Guarantee

If we miss the agreed delivery timeframe for reasons within our control, we will provide:

• 1 month free hosting

This guarantee does not apply where delays are caused by:

• missing content
• slow approvals
• delayed feedback
• scope changes
• any other client-side delay

13. Cancellations and Refunds

Payments are non-refundable once work has started.

Because time and resources are allocated to each project, refunds are not provided for:

• change of mind
• delays caused by the client
• failure to provide required content or approvals
• unused revisions
• unused hosting edits

If a project is cancelled after work has commenced, any work completed to date may still be invoiced.

14. Ownership

The website remains our property until all project invoices have been paid in full.

Once all project fees have been paid, ownership of the completed website transfers to the client, excluding any third-party tools, software, platforms, or licensed assets which remain subject to their own terms.

Hosting, Intelligent CRM, Web chat, and any connected services remain active only while the relevant monthly or annual fees are paid.

15. Third-Party Services

We may use third-party platforms, tools, domains, plugins, or integrations to deliver parts of the service.

We are not responsible for outages, pricing changes, suspensions, or issues caused by third-party providers.

16. Liability

We will take reasonable care in providing our services, but we are not liable for:

• loss of revenue
• loss of business
• loss of data
• downtime caused by third-party services
• issues caused by client-supplied content
• delays caused by the client

17. Pricing Disclaimer

All prices listed on our website, quotes, invoices, service pages, and marketing materials are subject to change at any time without notice. The price confirmed at the time of purchase, invoice, or written quote will apply to that specific order unless otherwise agreed in writing.

All prices exclude GST.

18. Acceptance

By paying an invoice, accepting a quote, or proceeding with our services, you confirm that you have read and accepted these Terms & Conditions.